We hope you love what you've ordered! But just in case you're not 100% satisfied we've made the return process super easy.
Cancellation Policy
Customers may cancel their orders within 12 hours of order confirmation via the order page. Please note that once an order is marked as "Fulfilled," it can no longer be canceled through the order page. If you wish to cancel an order after it has been shipped, please contact our Customer Service at service@spelabautoparts.com and provide your order number and cancellation request. We will do our best to assist you.
Important Notes:
- Upon successful cancellation, any refund will be processed back to the original payment method used for the purchase. Processing times may vary depending on your financial institution.
- We shall not be liable for any ancillary fees incurred as a result of your order cancellation, including but not limited to payment processing fees, currency conversion charges, or other third-party platform fees associated with your original transaction.
- Once your order cancellation is successful, you will receive a refund confirmation email.
*Please follow the instructions below to cancel your order:
1) THE ORDER /THANK-YOU PAGE
2) ACCOUNT PAGE
3) ORDER CONFIRMATION/EMAILS
To request a return and refund after order completion, please submit your application using the link below: Returns Center(Click here)
If you are unhappy with your order or should you wish to return or exchange a product then please contact us at any time from Monday to Friday within 14 days after you received the item. Return shipping address will be provided and you will get the refund within 3~5 business days after received the return item. Email us at service@spelabautoparts.com
All of our products are sold with a 14 day money back guarantee and must be shipped to us within 14 days of you receiving them. Returns can only be accepted of products that are unopened, unused and still in their packaging or with their tags still attached. We will only accept the returned items in the same condition as we sent.
Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.
Refunds will be issued back to the original method of payment or store credit only.
The reasons you might want to return the item:
1.Quality problems:
1) Buyer need to provide pictures or videos to show the problem.
2) Return postage is undertaken by the seller.
3) Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every return item. After the inspection, if it is the manufacture defective problem, you will get the exchange or refund within 24 hours.
4) If you are not satisfied with our products, please contact us first, before you leave any comments. We are dedicated to assuring that you will get top quality products and service.
2. You purchased the wrong item:
1) Return postage is undertaken by the buyer.
2) Shipping fee is not refundable.
3) Buyer must email us at service@spelabautoparts.com within 14 days after the item arrived.
4) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
3. You don’t want the item:
1) Return postage is undertaken by the buyer.
2) Shipping fee is not refundable.
3) Buyer must email us at service@spelabautoparts.com within 14 days after the item arrived.
4) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
4. Shipping damage:
We only use USPS, UPS, FedEx & DHL top service shipping company. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.
5. We shipped the wrong item:
1) Return items must be in original condition.
2) Buyer must email us at service@spelabautoparts.com within 7 days after the item arrived
3) We would be under the responsibility to issue you full refund or send you a new product, once the return item is received.
Please contact us if you need:
